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Shipping & Returns

New and Unused Product (excludes power products shipped to residential addressed)

A new and unused product can be returned within 30 days from invoice date with a 20% restocking fee.

The following terms and conditions apply;

-Customer pays for freight to return the product.

-The product should be in the condition it was received, unused, and in the original box and or packaging, except for hygienic products. The original packing for hygienic products must not have been opened. Please call Las Vegas Mobility Store for a complete listing of non-returnable hygienic products.

-Please do not write anything on the package being returned including the RMA# (Return Merchandise Authorization Number) or address.

-Credit will be given for the product but not the original freight (if applicable).

-Standard freight policy applies to new orders

A 30% restocking fee applies to returns between 31 and 60 days after invoice date.

A restocking fee will be waived if the customer is placing another order the same time as requesting an RMA. The order must be shipped to the original residential address. (Excludes power products being returned)

Used items are not eligible for return and are covered under their respective warranties.

New and Unused Power Products Shipped to Residential Addresses

New and unused power products that have been shipped to a residential address can be returned within 30 days from invoice date and a 25% restocking fee will apply. The product must be new, unused and in sale-able condition. Las Vegas Mobility Store will inspect upon receipt of shipped goods to verify eligibility. It is the responsibility of the customer to arrange and pay for the return freight.

Used items are not eligible and are covered under their respective warranties.

Product Damaged in Shipping

If a product is received damaged, the bill of lading for truck shipment or UPS manifest for smaller packages must be marked “damaged”. By marking the product damaged and contacting Las Vegas Mobility Store immediately upon receipt will significantly reduce the time it takes to receive full credit or a replacement order.

Within seven (7) days of the original receipt, the customer should inspect items and contact Las Vegas Mobility Store to report the damage to our customer service department will issue an RMA; notify the shipper to arrange for an inspection and pick—up, then process a replacement order. Replacement orders will be billed to the customer and a credit will be issued based on the freight carrier’s findings.

How to submit a Return

Las Vegas Mobility Store offers a few convenient ways to request a return, please contact customer service at 702 907-3117, send an email will not accept any unauthorized returns without a previously issued RMA.

When requesting an RMA, please provide the Las Vegas Mobility Store representative with your customer information, model, serial number (if applicable) quantity, the reason for return and a valid email address and phone number. RMA’s expire 30 days after issuance.

All returns should be sent to Las Vegas Mobility Store’s Showroom office unless otherwise specified.

Las Vegas Mobility Store
4533 W Sahara Ave Unit 3

Las Vegas, NV 89102

Product Warranties

Las Vegas Mobility Store offers warranties on most products to protect customers if damage should occur after use. Many products are covered under a limited lifetime warranty. The lifetime warranty applies to non–wearable parts, such as broken welds. Wearable parts, such as seat cushions, wheels and brakes are not covered under the limited lifetime warranty.

Many of our products have specific warranties that cover replacement parts for extended periods of time. However, most products are warrantied to 60 days after invoice date. For the first 60 days after invoice date, Las Vegas Mobility Store reserves the right to ship or deliver a part to repair the product, ship or deliver a replacement product or issue a full credit for the return of the product.

Las Vegas Mobility reserves the right to require the defective product a be return to Las Vegas Mobility Store. Replacement product will be shipped or delivered immediately, invoicing and later credited after the defective product is received. Nevada mobility will issue a return shipping label within the first 30 days of the invoice date.